Return & Refund Policy

Thanks for shopping at Feature Floors.

If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


For damaged or faulty goods we will cover the cost of the retrun shipping. For goods that you have decided are not suitable for you we are happy to offer a full refund for the product but you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­ refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, contact us.

Please see the following addresses for returns of the different products:

Vinyl Floor Tiles:
c/o Accelerated Mailing & Marketing
The Penny Black
Marchants Way
Burgess Hill
RH15 8QY

Vinyl Sheet Flooring:
c/o Bramley Carpets
1-4 Vernon Industrial Estate

Ceramic Tiles & Laminate Flooring:

Please contact us